Air Canada has signed a new agreement with Amadeus that will enhance customer experience, improve profitability and operational performance in support of its growing international network.
The carrier has signed for the full Amadeus Altéa Suite passenger service system (PSS) including reservations, inventory, and departure control solutions. The Amadeus Altéa Suite, once fully implemented, will enable Air Canada to enhance customer experience by delivering more consistent and personalized customer service based on individual customer preferences and attributes, pursue additional revenue generating opportunities, and improve operational efficiency.
To support Air Canada’s international network, the Altéa Suite will help Air Canada achieve closer integration with its codeshare partners and within the Star Alliance – more than two thirds of which are also Altéa carriers.
In addition to these solutions, the carrier will implement a range of other Amadeus IT solutions such as Anytime Merchandising, Customer Experience Management, Payments, Revenue Integrity, Group Management and Passenger Recovery. With the implementation of Amadeus Anytime Merchandising, Air Canada will be able to propose personalized offers according to individual preferences…Fuente: http://www.travelweek.ca/news/air-canadas-new-partnership-amadeus-will-improve-customer-experience/?utm_source=Daily&utm_medium=Latest_News&utm_content=Healine&utm_campaign=News