Airports (Like Carriers) Use Twitter to Ease Travelers"™ Concerns
Before arriving at Phoenix Sky Harbor International Airport, Joe Carella, the assistant dean of executive education at the Eller College of Management at the University of Arizona"™s Phoenix campus, checks the airport"™s Facebook page. The airport also has a Twitter handle, @PHXSkyHarbor, with more than 21,000 followers. That account toggles between passenger needs and promotion […]
