JetBlue Teams With Gladly to Improve Customer Service

JetBlue announced a new partnership with Gladly to offer live chat from within their branded mobile applications. The updated JetBlue mobile app enhanced by Gladly will give customers the ability to chat with its customer support team in real-time. The service is in addition to the other support options, including voice, email, chat, text and […]

Norwegian Air Uses New Tool to Reduce CO2 Emissions

Norwegian Air will incorporate the SkyBreathe tool and application, a fuel-preservation solution for airlines to optimize each flight to reduce carbon emissions and aid in fuel cost savings. The SkyBreathe app leverages Big Data algorithms developed through an EU-funded Clean Sky project to ascertain the amount of fuel consumption on every flight, factoring actual flight […]