Virgin Australia ombudsman complaints jump ahead of Jetstar
Virgin Australia passengers complained to the airline ombudsman more often than Jetstar passengers last year, new figures show. The industry-funded Airline Customer Advocate’s 2016 annual report shows Tigerair again received the highest rate of complaints across the top-five most complained about issues out of Australia’s four largest carriers. Tigerair received 31.9 complaints for every million […]
Robotic kiosks and other new tech coming to your airport
There"™s some cool new technology "” and creative uses of emerging technologies "” poised to make your trip through the airport less painful and, possibly, more rewarding. That"™s the takeaway from the Air Transport IT Summit held in Brussels last week, convened by SITA, a global air transport IT provider owned by airlines and other […]
Qatar Airways achieves compliance with IATA Resolution 753 certification
Resolution 753 was developed to reduce mishandling and baggage fraud, increase passenger satisfaction and enhance the overall baggage management landscape at airports around the world, and Qatar Airways is the first airline in the world to compliance with this certification. Qatar Airways has become the first airline in the world to achieve compliance with the […]
IATA: Air Transport Generates 1.1M Jobs in Brazil
The International Air Transport Association (IATA) announced new data showing that aviation and aviation-induced tourism support 1.1 million jobs and contribute $32.9 billion to Brazil"™s GDP, an amount equivalent to 1.4% of the country"™s GDP. These findings are among the highlights of "˜The Importance of Air Transport in Brazil"™ study conducted by Oxford Economics on […]
Cathay Pacific Airways and Lufthansa Group agree on cooperation
Cathay Pacific Airways, the Hong Kong"“based airline, and the Lufthansa Group, Europe"™s leading airline group, will offer their passengers selected flights under their partner"™s flight number in the future (code-sharing). For Lufthansa Group customers, this will significantly improve the connections available from Hong Kong towards Australia and New Zealand. A corresponding agreement was signed today […]
United commits to a lower carbon footprint during the coming year than its American and Delta rivals
United Airlines has pledged it will have a lower gross carbon footprint this year than its two main US rivals, Delta and American, as part of its 2017 Global Performance Commitment to corporate account customers. If the airline fails to meet the target then it will compensate eligible accounts in the form of United Services […]
DFW Airport"™s new-look Terminal A complete as $2.7 billion redevelopment continues
The customer-facing renovation work in Dallas Fort Worth (DFW) International Airport"™s Terminal A is now complete, marking a milestone in the ongoing $2.7 billion Terminal Renewal and Improvement Program (TRIP). Improved facilities include parking, ticketing, security and concessions, which the airport says are all "designed to serve 21st century air traveller". The renovation work has […]
Arrives in Marrakech for COP22
Leo, the innovative baggage robot developed by air transport IT provider SITA, is in Marrakech for the COP22 climate talks taking place in the city from 7-18 November 2016. Leo, is being hosted by Royal Air Maroc, Morocco"™s national carrier. Leo will be on display in the main COP22 convention centre in Bab Ighli from […]
Passengers Want to Avoid Travel Hassles with Technology IATA Survey Reveals New Air Transport Trends
The International Air Transport Association (IATA) announced the results of its 2016 Global Passenger Survey (GPS) which showed that passengers are looking for technology to improve their travel experience. Based on 6,920 responses from around the globe, the survey provided insight into what passengers want from their air travel experience. Topping the list were: Arriving […]
Meeting Passenger Expectations: Distribution, Airport Processes, Onboard Connectivity Top Agenda at WPS
The International Air Transport Association (IATA) announced that the 2016 World Passenger Symposium (WPS) will focus on key initiatives that are transforming the passenger experience. These include distribution and payments, airport processes, onboard connectivity, and baggage handling. The conference will open with two high-level speeches. Sir Tim Clark, President of Emirates Airline will set the […]
