SITA bag-drop implemented at Rio de Janeiro Airport

Brazil’s largest airline GOL is introducing new self-service bag-drop technology to speed up its passengers’ airport experience at Rio de Janeiro International Airport. Passengers of the carrier can now use SITA’s Scan&Fly technology to check in their bags when flying domestically from the hub and will soon be able to do so at São Paulo–Guarulhos […]

Airlines cut mishandled baggage rate by 12.25%

The rate at which airlines mishandled bags in 2016 dropped by 12.25%, according to a report released by air transport information technology company SITA. The rate of 5.73 mishandled bags per 1,000 passengers was also the lowest since SITA began tracking mishandled bags in 2003. The company predicted more improvement in coming years as airlines […]

Six in every 1,000 passengers had their luggage lost by airlines last year

AIRLINE passengers have less than a one per cent chance of having their luggage lost in-transit, a new study has shown. The report on the baggage management of the world"™s airlines found that just six out of every 1,000 bags handled were lost in 2016 as a direct result of mishandling. Air transport communications specialists […]

DOT postpones airline reports on bags, wheelchairs

Airlines will have an extra year to report more about mishandled bags and wheelchairs, after the Transportation Department delayed the start of a rule that was announced as "final" in October. The rule published in the final months of the Obama administration will change how mishandled bags are counted, and require separate reporting for mishandled […]

Alaska launches DIY bag drop pilot project at LAX

Many people are familiar with self-checkout at the grocery store "“ it can be a speedy and simple option when there are long lines or when purchasing just a few items. Imagine that ability, but with bags at the airport. Alaska Airlines is bringing this technology to the Los Angeles International Airport by piloting a […]

Airlines cut mishandled bags by 10%

The rate at which airlines mishandled bags in 2015 dropped 10%, according to a report released by air transport information technology company SITA. The rate of 6.5 mishandled bags per 1,000 passengers was also the lowest since SITA began tracking mishandled bags in 2003. The company attributed the improvement to technology upgrades being installed by […]

American Airlines introduces real-time online baggage tracking

Travellers flying with American Airlines can now track their bags in real time via the carrier"™s website. The service is available for domestic flights, as well as international routes on which American is the final carrier. To make use of the tracking service, passengers must visit the "Track Your Bag" page on the American Airlines […]

IATA Clarifies Cabin OK Initiative

The International Air Transport Association (IATA) issued comments clarifying key elements of its Cabin OK initiative which have been misunderstood in some reporting. The IATA Cabin OK initiative for carry-on bags aims to provide passengers with a greater assurance that their carry-on bags will travel with them in the aircraft cabin, even when the flight […]