Air Canada Takes Action to Improve Experience for Customers with Disabilities
Air Canada announced a series of measures to reduce barriers and make travel simpler, more comfortable and consistently reliable for customers with disabilities. The actions being taken will accelerate Air Canada’s Accessibility Plan 2023-26, a three-year strategy released in June, and are intended to reduce or eliminate major sources of dissatisfaction and trip disruption for […]
Delta names its first Chief Digital Officer as company accelerates digital enhancements, investments
Delta has named Eric Phillips S.V.P. and Chief Digital Officer as the airline continues to deliver more personalized, seamless, and premium experiences for customers through its digital channels. In the newly created role, Phillips will lead a matrixed team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better […]
Delta Air Lines to debut new Main Cabin experience for passengers
Starting this November, Delta Air Lines’ customers will be able to enjoy a new Main Cabin experience, available on the airline’s long-haul international flights, as well as select shorter international flights where Delta One or Delta Premium Select is offered. As part of the experience, Delta will offer free “Welcome Aboard” cocktails featuring Bellinis to […]
Boeing Welcomes Virgin Australia as Newest 737 MAX 10 Customer
Australian airline expands capacity by converting ten MAX 8s to the larger MAX 10 model Boeing [NYSE:BA] and the Virgin Australia Group [ASX:VAH] announced the airline is adding the largest and most efficient member of the 737 MAX family to its growing single-aisle fleet. The carrier has converted ten orders for the 737 MAX 8 […]
Airbus month in review: May 2018
Airbu"™ new business in May was paced by 16 bookings for widebody A350 XWB and A330 jetliners, with orders logged as well for nine single-aisle A320 Family aircraft. A total of 51 deliveries were made during the month from Airbu"™ A320, A330 and A350 XWB product lines. Leading the sales activity was a transaction for […]
World’s best frequent flyer programs for 2018 named at ‘Freddie’ awards
And the envelope for the top frequent-flyer program goes to … Virgin Australia. The airline’s Velocity program took home the coveted title at the 2018 «Freddie» awards, an Oscars-like award ceremony recognising the top travel loyalty programs. Virgin Australia dominated the airline categories for the «Middles East and Asia/Oceania» region, winning «Program of the Year», […]
Cleveland Airport named most improved in North America
Airports Council International (ACI) gave Cleveland Hopkins International Airport the 2017 Airport Service Quality Award (ASQ) as the most improved airport in North America "” the first time the airport has won any type of ASQ award. The awards recognize the world"™s top airports for customer experience. Worldwide, 16 airports were first-time ASQ winners, reflecting […]
Toronto Pearson airport named best large airport in North America for customer service
In a new list ranking the airports that offer the best travel experiences around the world, Toronto Pearson International Airport tops the list for North America. Rome Fiumicino leads for Europe. And Mumbai Airport leads hubs in Asia-Pacific. Airports Council International World announced the winners of its annual Airport Service Quality Awards for 2017, honouring […]
Delta named among Fast Company"™s Most Innovative Companies for 2018
Delta has been named one of Fast Company’s Most Innovative Companies Worldwide in 2018. The airline’s use of RFID technology to track customer bags in real time earned it the No. 6 spot among travel companies. Delta’s airport biometrics partner CLEAR, in which the airline owns a 5 percent equity stake, also made the list […]
American Airlines saw 15 percent surge in cargo traffic in 2017
January 24, 2018: American Airlines witnessed an overall cargo traffic growth for 2017, up 15 percent compared to previous year. This significant improvement followed a year-long effort to continue streamlining the customer experience with the introduction of new self-service tools to automate and improve the booking process, besides implementation of new services like proactive shipment […]
