JetBlue Set to Change Airline Customer Service Forever
Communicating with an airline via Twitter has become a routine part of our high-tech, social media obsessed world. A few savvy travelers even use Facebook"™s chat function to get in touch with an airline. And there are still others who prefer to continue using dated methods of communication such as the telephone or email (shudder). […]
Airlines see biggest slump in customer experience ratings
Participants in the study by Engine Service Design, which surveyed 1,025 adults online last month, were asked to name the three sectors from a list of 14 with the worst service. In last year"™s survey, air travel was named by only 12.8% of respondents "“ with only hotels and hospitality (8.8%) and technology (12.4%) on […]
Capital-ising on new routes
British Airways is to launch new routes from London City Airport to three European capitals, Paris, Prague and Reykjavik, in October. The new services to the three popular cities will mean British Airways will fly to 30 destinations from London City this winter. The Orly flights are being transferred to London City Airport from Heathrow, […]
Airline Stocks Soar Despite Irate Passengers
The stocks of major airlines including United Continental Holdings Inc. have been soaring in spite of customer scandals that were expected to hurt business, according to The Financial Times. These companies have been providing optimistic forecasts for their financial performance as of late. (For more, see also: 3 Best Airline ETFs for 2017.) Climbing Revenue […]
New Customer Experience Director for British Airways
British Airways has named Carolina Martinoli as its new Director of Brand and Customer Experience. She will take up the role in August. Martinoli will join from BA’s sister airline Iberia in Madrid, where she has worked for the past six years, and currently serves as Chief Customer Officer. During her time with the airline, […]
ALTA Welcomes Airline IT Solutions Provider Hitit CS to Association’s Growing Affiliate Membership
ALTA (the Latin American and Caribbean Air Transport Association) today welcomed airline IT solutions provider Hitit CS to the association’s affiliate membership. ALTA’s affiliate members are airline-related organizations that work collaboratively with the association on aviation industry initiatives throughout the Latin America and Caribbean region. «We are pleased to welcome Hitit CS to ALTA’s growing […]
Delta orders 30 additional A321s
Atlanta, Georgia (U.S.)-based Delta Air Lines has placed an incremental order for 30 firm A321ceo aircraft. This order follows three previous Delta orders for the Current Engine Option version of the largest Airbus A320 Family member. The airline took delivery of its first A321 in March of last year. Delta now has ordered a total […]
Airline Customer Satisfaction Is Actually Improving
As stressful as flying can be, customer satisfaction with airlines actually improved from April 2016 to March 2017, according to a J.D. Power survey released Wednesday. Overall satisfaction went up 30 points, on a 1,000 point scale, in 2017 from 2016, according to the report. The study added that customer satisfaction has been rising for […]
Fixing airline customer service: Lawmakers should treat disease instead of symptoms
The Tuesday congressional hearing on airline"™ consumer practices might feature a lot of talk on issues like overbooking and passenger compensation, but one major issue underlies major carrier"™ recent foibles: dwindling choice in the aviation marketplace. One of the four biggest domestic airlines (American, Delta, Southwest and United) currently controls over 50 percent of seat […]
Airbus launches new offer: Airbus Interiors Services
Airbus has launched a new offer: Airbus Interiors Services (AIS). Based in Toulouse, AIS is built on the engineering know-how, experiences of the former Airbus Corporate Jet Centre (ACJC) AIS is part of Services by Airbus, and its innovative spirit is now dedicated to supporting airlines with their cabin upgrade development strategies. AIS offers through […]
