Airlines see biggest slump in customer experience ratings

Participants in the study by Engine Service Design, which surveyed 1,025 adults online last month, were asked to name the three sectors from a list of 14 with the worst service. In last year"™s survey, air travel was named by only 12.8% of respondents "“ with only hotels and hospitality (8.8%) and technology (12.4%) on […]

IATA debuts virtual ground ops training platform

The International Air Transport Association (IATA) launched RampVR, the industry"™s first virtual reality (VR) training platform for ground operations, at a ground handling conference in Bangkok. "Improving ramp safety and reducing damage to aircraft and ground equipment through better education and training is an industry priority, but training in this extremely active environment can be […]

But increased trade protectionism has potential to damage growth prospects

The International Air Transport Association (IATA) expects 7.2 billion passengers to travel in 2035, a near doubling of the 3.8 billion air travelers in 2016. The prediction is based on a 3.7% annual Compound Average Growth Rate (CAGR) noted in the release of the latest update to the association"™s 20-Year Air Passenger Forecast. «People want […]