The Good, the Bad, and the Ugly of European Air Passenger Rights Reform
By Thomas Reynaert, IATA Senior Vice President, External Affairs And so, after 13 years of delay and debate, the reform of EU261—the European air passenger rights rules—has ended up in two losses. The revised regulation lost the opportunity to help passengers caught in disruptions. And it fails to meet the Draghi Report challenge to reboot […]
EU261 Reform Misses the Mark on Delays and Competitiveness
The International Air Transport Association (IATA) expressed frustration that revisions to EU261 (Europe’s passenger rights regulations) stopped short of the meaningful reform needed to address the regulation’s deep flaws. The result is a missed opportunity with little to improve the passenger experience and nothing to shore-up European competitiveness. The only substantial changes with respect to […]
