Delta will let frequent fliers who stopped because life got in the way get back their old status
Delta Air Lines knew about Daniel Grossman’s life-altering bike accident in northern Minnesota before some of his friends did. Grossman, a Mayo Clinic emergency-room doctor, had been paralyzed. He called the Atlanta-based airline from his Minneapolis hospital bed to seek a refund on upcoming flights he had booked with his parents. Delta canceled the trips. […]