Aviation Industry

Aerolineas Argentinas Enhances Passenger Experience Through Digital Management

noviembre 30, 2017

Aerolineas Argentinas has become Latin America’s first airline to digitally empower its cabin crews and take the inflight passenger service to the next level with SITAONAIR’s CrewTab.

CrewTab digitally transforms cabin crews’ preflight, inflight, and post-flight activities and their workflows by providing crew members with a complete, user-friendly mobile, and tablet application interface. Through this, they can access key passenger profile details, spanning everything from special meal requests, to connecting flights.

By replacing paper-based processes with interactive CrewTab dashboard, AR international crews can also access and update the airline’s integrated back-end processes and information. In addition, CrewTab acts as a platform enabling AR flight pursers and cabin crew to streamline their advisory, documenting and reporting processes.

Now equipped with this data on a single, touch pad display, AR crews can deliver a more personalized, proactive, and responsive service for airline customers on flights to Latin America, the U.S., Spain, and Italy.

Argentina’s flag carrier joins Virgin Australia and Philippine Airlines, among others, in harnessing this intuitive solution to advance their passenger experience offer.

Ricardo Lechmaher, Airports Manager of Aerolineas Argentinas, said: “SITAONAIR’s CrewTab delivers real-time information to our cabin crews’ fingertips, empowering us to advance our pre-flight preparations, onboard operations, and post-flight debrief reporting. With this rich, connected information, our cabin crews can perform at the highest level to deliver on our passengers’ expectations”…

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Fuente: https://airlinegeeks.com/2017/11/29/aerolineas-argentinas-enhances-passenger-experience-through-digital-management/

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