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Aviation Industry

Aerolineas Argentinas Enhances Passenger Experience Through Digital Management

30/11/2017

Aerolineas Argentinas has become Latin America"™s first airline to digitally empower its cabin crews and take the inflight passenger service to the next level with SITAONAIR"™s CrewTab.

CrewTab digitally transforms cabin crew"™ preflight, inflight, and post-flight activities and their workflows by providing crew members with a complete, user-friendly mobile, and tablet application interface. Through this, they can access key passenger profile details, spanning everything from special meal requests, to connecting flights.

By replacing paper-based processes with interactive CrewTab dashboard, AR international crews can also access and update the airline"™s integrated back-end processes and information. In addition, CrewTab acts as a platform enabling AR flight pursers and cabin crew to streamline their advisory, documenting and reporting processes.

Now equipped with this data on a single, touch pad display, AR crews can deliver a more personalized, proactive, and responsive service for airline customers on flights to Latin America, the U.S., Spain, and Italy.

Argentina"™s flag carrier joins Virgin Australia and Philippine Airlines, among others, in harnessing this intuitive solution to advance their passenger experience offer.

Ricardo Lechmaher, Airports Manager of Aerolineas Argentinas, said: "SITAONAIR"™s CrewTab delivers real-time information to our cabin crew"™ fingertips, empowering us to advance our pre-flight preparations, onboard operations, and post-flight debrief reporting. With this rich, connected information, our cabin crews can perform at the highest level to deliver on our passenger"™ expectations”…

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Fuente: https://airlinegeeks.com/2017/11/29/aerolineas-argentinas-enhances-passenger-experience-through-digital-management/

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