IATA Files Formal Complaint in EC Investigation

The International Air Transport Association (IATA) announced that it has become a complainant in an investigation being conducted by the European Commission"™s Directorate General for Competition (DG-COMP) into alleged abuses of dominant positions by manufacturers of aviation equipment. In 2015 DG-COMP sent questionnaires to several industry stakeholders, including IATA member airlines, requesting information to validate […]

Richard Branson: Complaint letters and half-quoted poetry

Last week I took a trip down memory lane with my very first complaint letter, which took issue with the amount of noise we were making in the Student magazine digs. This week, I"™ve unearthed another amusing letter from my past. One day short of being exactly eight years since we got that letter about […]