The annual report ranking airport satisfaction from J.D. Power was published last week. Overall, it shows that passengers are increasingly satisfied with the American airport experience with the exception of one notable region: New York City.
J.D. Power’s North America Airport Satisfaction Study annually ranks airport based on six factors including: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. Ranking airports on an arbitrary 1,000 point scale, the study found that globally, airports in the U.S. pulled in a score of 749, which is 18 points or 2.5% higher than last year.
According to the study, the driving factors behind that increase were improved security processes, which were up 25 points year-over-year, better baggage check processes — up 19 points — and better food, beverage and retail — up 15 points…
