Avianca continues to work to offer a more inclusive and accessible flight experience for its customers by announcing the launch of a new website dedicated to supporting passengers with disabilities and their companions.
With this initiative, the airline seeks to provide clear, detailed, and personalized information so all travelers can enjoy an accessible and comfortable flight experience.
The website is the result of a strategic redesign that places the user’s needs at the center, offering a more intuitive and flexible experience from trip planning to arrival at their destination. Thus, the Avianca accessibility page has:
Separate guidance for medical and accessibility topics: allowing users and passengers to find supplies quickly.
Disability section: Provides specific information for visual, auditory, physical, intellectual, and psychosocial disabilities, along with tailored recommendations for each stage of the customer journey.
“Accessibility is a priority for Avianca. Our new website is a significant step toward eliminating barriers and making travel easier for passengers with disabilities. By offering detailed and personalized information, we empower them to plan their journeys with greater ease and confidence», said Michael Swiatek, Chief Accessibility Officer of Abra Group.
This initiative is part of the more than 32 actions taken by the airline to promote greater accessibility in aviation. Among them are the improvement of signage in 38 standout airplanes, with greater contrast, braille numbering, and other elements that facilitate onboard orientation, and the creation of a service guide aimed at airport teams with recommendations and good practices for serving users depending on their disability and specific needs.
Users will be able to enter the page through the following: https://www.avianca.com/es/informacion-y-ayuda/asistencia-especial/ and they may also provide feedback by entering the form below: Feedback on new avianca accessibility page
With these actions, Avianca reaffirms its commitment to creating a more inclusive and accessible experience for all its users.
