Iberia continues to take steps to advance sustainability and innovation as strategic projects of the company. The airline has just launched ‘Háblalo Iberia’, a personalised app to improve the travel experience for people with communication difficulties. There are more than 500 million people in the world with some kind of obstacle to interacting and accessing activities and services that most of them have at their fingertips. This application, created by the startup ‘Háblalo’, allows them to make their travel experience more autonomous, comfortable and functional.
The main functionality of ‘Háblalo Iberia’ is the transcriber in which you can write your message and the app converts it from text to voice and vice versa. In addition, it can translate this message into 8 languages. It also allows you to communicate through simple pictograms or keywords specifically designed for the Iberia travel experience. When you select them, the loudspeaker plays a complete sentence. If you select several, the app creates more complex sentences with more content. It also proposes a guide with each of the steps to follow during the trip.
Háblalo Iberia’ can be used on both Android and iOS devices. It is free to download from the Play Store and Apple Store and can be used offline.
Accessibility plan
Iberia is starting to implement its new accessibility plan to improve the experience of its customers with physical, visual, hearing and cognitive accessibility requirements in terms of mobility, safety, autonomy and comfort. On its website, the airline has just published a new section on accessibility, with much more detailed information to improve the travel experience for people with disabilities. It also offers specialised attention in its Call Centre to deal with queries from customers with disabilities.
These and other improvements are the result of months of work in which interviews have been conducted with people with different accessibility requirements. Expert organisations such as Envera, the Spanish Paralympic Committee, the ONCE Foundation, Ilunion Accessibility, the State Confederation of Deaf People and the Spanish Confederation of Autism, among others, have also been consulted to find out their needs. This first phase marks a path that will continue during this year to continue implementing improvements in the experience of all our customers. Iberia’s accessibility plan is a strategic project for the company and aims to maintain continuous improvements in the service that the airline offers its customers with disabilities.
