DIGITAL technology is changing how companies operate in the business industry not only in the country but also the rest of the world, and it will continue to do so at an even greater speed.
In embracing the digital revolution, Malaysia Airlines recently launched its first in-house Innovation Lab, dubbed the iSpace, as it enters the third phase of its transformation towards becoming a digital airline.
The 770sq m facility, located at the Kuala Lumpur International Airport in Sepang, has a capacity to house 100 people.
It is intended to promote an agile and modern workspace, equipped with the airline"™s second physical Solution Cafe for helpdesk support, reading corner, gaming, recreational and scrum-free area as well as meeting rooms.
Malaysia Airlines group chief executive officer Peter Bellew says the airline"™s information technology transformation beganlast March and is expected to be completed by June next year.
"The successful implementation of IT is key to our success especially in improving the airline"™s customer experience and overall operational efficiency.
"We have almost completed 70 per cent of the overall planned IT transformation," says Bellew, at the official launch of the digital facility by Science, Technology and Innovation Minister Datuk Seri Panglima Wilfred Madius Tangau.
The iSpace was created in collaboration with technology partners and academia such as Tata Consultancy Services, IBM Bluemix, Amadeus, Telekom Malaysia and University Malaya…
