Robson Freitas, Head of Operations, Safety and Security at Belo Horizonte International Airport, explains how his airport manages its baggage operations and how airports can offer new baggage services to their passengers which improve the customer experience.
It is known that baggage operation is entirely the responsibility of the airlines, which hire ground handling companies to carry out the operation. This operation is sensitive and can strongly impact the image of the airport, as a delay in delivery can bring severe inconvenience to users and consequently, to customer experience. It can also make a difference to the airport’s ability to attract, or keep, a major airline hub.
Baggage handling systems
Baggage handling systems (BHS) is a type of conveyor system installed in airports and takes up a significant part of an airport’s operation. In particular, an entryway BHS is an essential component as it facilitates a smooth transition for baggage flowing from the check-in area to the general BHS by determining an appropriate workload balance for a BHS line being shared by multiple airlines.
At Belo Horizonte International Airport (CNF) we invested nearly $6 million into a BHS that connects three explosion detection system (EDS) machines, exclusively for international flights and/or connection flights (domestic to international).
BHS redundancy and contingency plan
The keys factors during the BHS design phase is implementing a redundancy and contingency plan. Every path in the BHS should have a diversion, every vital system integrated with a backup system and every standard operating procedure must have a fall-back plan. Belo Horizonte Airport is using the Power Apps application (via Office 365) for monitoring NO READS baggage and also to guide BHS operators regarding specifics contingencies actions. The tool allows for the right decision making and an acceptable response time in solving contingencies, with a simple critical point map that they just need to flag in the box to start the automatic trigger action plan for different actors.
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Managing baggage operations at Belo Horizonte Airport
Robson Freitas, Head of Operations, Safety and Security at Belo Horizonte International Airport, explains how his airport manages its baggage operations and how airports can offer new baggage services to their passengers which improve the customer experience.
Guide To…Baggage Operations Managing baggage operations at Belo Horizonte Airport
It is known that baggage operation is entirely the responsibility of the airlines, which hire ground handling companies to carry out the operation. This operation is sensitive and can strongly impact the image of the airport, as a delay in delivery can bring severe inconvenience to users and consequently, to customer experience. It can also make a difference to the airport’s ability to attract, or keep, a major airline hub.
Baggage handling systems
Baggage handling systems (BHS) is a type of conveyor system installed in airports and takes up a significant part of an airport’s operation. In particular, an entryway BHS is an essential component as it facilitates a smooth transition for baggage flowing from the check-in area to the general BHS by determining an appropriate workload balance for a BHS line being shared by multiple airlines.
At Belo Horizonte International Airport (CNF) we invested nearly $6 million into a BHS that connects three explosion detection system (EDS) machines, exclusively for international flights and/or connection flights (domestic to international).
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BHS redundancy and contingency plan
The keys factors during the BHS design phase is implementing a redundancy and contingency plan. Every path in the BHS should have a diversion, every vital system integrated with a backup system and every standard operating procedure must have a fall-back plan. Belo Horizonte Airport is using the Power Apps application (via Office 365) for monitoring NO READS baggage and also to guide BHS operators regarding specifics contingencies actions. The tool allows for the right decision making and an acceptable response time in solving contingencies, with a simple critical point map that they just need to flag in the box to start the automatic trigger action plan for different actors.
Ground handling licence
Belo Horizonte Airport has co-ordinated, with all ground handling companies, an agreement to establish the requirements to be observed by them in the provision of auxiliary air transport services carried out at the airport. The ground handling licence (GHL) regulates the operational activities of support and service of aircraft on the ground, baggage loading/unloading, cleaning and moving of equipment and aircraft on the ground, so that they are performed in line with the latest and best national and international references of quality, efficiency, innovation and operational security…
