Inaugural WDS Brought Industry Together to Explore Data, Technology and Cybersecurity
he International Air Transport Association (IATA) successfully concluded its inaugural World Data Symposium (WDS) with a broad consensus on three key priorities: To use data even more intensely to derive value: With improvements in artificial intelligence and predictive analytics, the contribution of aviation’s rich data collection will drive improvements in efficiency, passenger experience, and sustainability. The industry needs […]
Organizational Announcement: A new period is taking off for ALTA
The Executive Committee of the Latin American and Caribbean Air Transport Association (ALTA) announces that, after a valuable tenure that has marked a milestone in our organization, José Ricardo Botelho will conclude his term as Executive Director & CEO in March of this year. José Ricardo joined ALTA in June 2020, during an exceptionally challenging […]
Air France and Artificial Intelligence (AI)
As the Summit for Action on Artificial Intelligence opens in Paris, #AirFrance takes stock of its use of AI. With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. In 1958, the company set up an operational research department to structure innovation and adapt […]
United Airlines’ Use Of Generative AI
United Airlines has begun using Language Learning Models (LLMs) and artificial intelligence, such as ChatGPT, to inform customers about the status of their flights, which has resulted in a 6% boost in customer satisfaction. United Airlines is exploring new waters with generative artificial intelligence initiatives used to enhance customer experience and process excellence (which is […]
IAG appoints new Chief AI Scientist
International Airlines Group (IAG) has appointed Dr. Ben Dias as Chief AI Scientist. With a 20-year career in artificial intelligence, data science and analytics, Dias will lead the Group’s AI strategy, establishing models that can be leveraged across IAG’s operating companies, including airlines Aer Lingus, British Airways, Iberia, and Vueling. He will be focused on […]
Alaska Airlines Renews Partnership with Air Space Intelligence, Solidifying Commitment to AI-Powered Innovation & Driving Fuel Efficiency Goals
Alaska Airlines announced the renewal of its partnership with Air Space Intelligence (ASI), creator of Flyways. This renewal reaffirms the airlines commitment to leveraging innovative technology, including artificial intelligence (AI), to optimize operations while driving fuel efficiency benefits in service of the airline’s sustainability journey and long-term path to net zero carbon emissions. For the […]
How Air France is using Artificial Intelligence (AI) to optimize its business activities and improve the customer experience
With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. Making optimum use of this resource to constantly improve performance is therefore a strategic challenge for the airline, combined with an absolute priority, which is to protect the company and its customers’ data. This […]
Qatar Airways Introduces its Next Phase of Digital Transformation by Empowering Cabin Crew with Smart Onboard Functionality
Qatar Airways has introduced an in-house application that enables Cabin Crew to deliver personalised experiences to passengers. In its initial phase, the application offers real-time insights on flight information, and customer and service information. This allows Cabin Crew to view passengers’ profiles, including privilege club members and oneworld members, as well as all special service […]
British Airways Is Using Artifical Intelligence and Video Technology to Improve Punctuality
In the latest phase of its £6.5bn investment for customers, British Airways has introduced advanced neural networks, known as artificial intelligence, to its airside operation at Heathrow Terminal 5 to help its people ensure every flight departs safely and on time. Currently, when customers disembark an aircraft, British Airways’ ground staff manually check and record […]
10 technology trends for airlines and airports to focus on in 2019
At Future Travel Experience, we always start the year by assessing the technologies and trends that will shape the aviation industry over the next 12 months and beyond. Here we highlight some of the hot topics that airports and airlines should keep an eye on in the year to come. Biometrics Biometrics has become less […]
