IATA Releases 2021 Airline Safety Performance

The International Air Transport Association (IATA) released 2021 safety performance data for the commercial airline industry showing strong improvement in several areas compared to both 2020 and to the five years 2017-2021. Highlights include: Reductions in the total number of accidents, the all-accident rate and fatalities. IATA members and airlines on the IATA Operational Safety […]

Bill could impact airline industry in Brazil by R$ 5 billion a year

IATA, along with other air transport associations in Brazil, presented on Monday (Aug 9) a manifesto expressing our great concern with respect to Bill 2337/21, as it threatens the sector’s ability to recover after 2022. If passed, the bill will increase the tax burden for the airline industry by revoking tax regimes that currently align […]

IATA appeals to Latin American governments for coordination

Airline industry association IATA is calling on Latin American governments to harmonise plans to eventually restart air service and reopen borders, saying an uncoordinated effort will hinder the sector’s recovery. IATA, which represents 290 airlines or about 82% of total air traffic worldwide, says it has reached out to governments across the continent, appealing for […]

Southwest CEO Seeks Cost Cuts With Airline ‘Living Day to Day’

Southwest Airlines Co. is “in intensive care,” its chief executive officer said, urging employees to keep cutting expenses wherever possible as the new coronavirus continues to erode travel. The U.S. discounter is evaluating the $50 billion federal program that will provide loans and cash payments to help carriers meet payroll and other employee costs. It’s […]

JetBlue CEO Says Coronavirus Impact On Flight Bookings Is Worse Than After 9/11

JetBlue Airways CEO Robin Hayes says the airline is facing a more significant drop in bookings than after 9/11. The U.S. airline industry saw a 30% decline in demand following the tragedy, he says. With the World Health Organization declaring coronavirus a pandemic on Wednesday, he says similar concerns about flying have led JetBlue’s bookings […]

After Challenging Year, Improvement Expected for 2020

The International Air Transport Association (IATA) forecast that the global airline industry will produce a net profit of $29.3 billion in 2020, improved over a net profit of $25.9 billion expected in 2019 (revised downward from a $28 billion forecast in June). If achieved, 2020 will mark the industry’s 11th consecutive year in the black. […]

How American Airlines improved customer experience and increased bookings by 17%

By Archana Ramachandran, Regional Manager – Digital Customer Experience, International, American Airlines At American Airlines, we’re committed to being a leader in the airline industry. All aspects of our business have to deliver exceptional performance. One thing we wanted to focus on was customer experience on our international websites. This is why we partnered with […]

Southwest 2Q net profit down 1.3%; fuel hedging pays off

Southwest Airlines posted a second-quarter net profit of $733 million, down 1.3% from net income of $743 million the 2017 June quarter, as fuel hedging insulated the carrier from the much larger year-over-year (YOY) profit drops being reported by rival major US carriers. The US airline industry has largely abandoned fuel hedging, a strategy that […]

Here are the 12 best airlines in America

On Monday, Wichita State University and Embry-Riddle Aeronautical University released their annual Airline Quality Ratings (AQR) report. The study evaluates the performance of America’s 12 largest airlines based on a series of factors including on-time performance, denied boardings, mishandled baggage, and customer complaints. According to the study, the airline industry, as a whole, has shown […]