Manchester airport reopens Terminal 2
Terminal 2 has reopened at Manchester airport, as passenger numbers continue to increase. It marks the first time that all three terminals have been operational at the airport since late March, when the onset of the coronavirus pandemic led to flights being consolidated into Terminal 1. It follows the reopening of Terminal 3 at the […]
United Airlines launches touchless check-in at Heathrow
United Airlines has introduced one of the first touchless check-in experience of any airline at London Heathrow Airport, allowing customers to check-in without touching the check-in kiosk, even if they are checking luggage. The touchless check-in journey begins on the United app, where customers can check in for their flight, add bags and pay any […]
Alaska Airlines makes bigger play for Los Angeles with 8 new routes from LAX
There are big competitive changes coming to Los Angeles International Airport this fall, and everyone seemingly wants in on the action. Alaska Airlines plans to fly 35 routes from Los Angeles (LAX) — its most ever — by the year’s end. That will come after eight new routes that will launch between September and December, […]
Interview: Miami CEO outlines airport’s path to recovery
MIA CEO Lester Sola discusses how the airport can support airlines to recover their networks, the advantage of being a US ‘funnel airport’ and what will drive the return of demand. How badly has the airport been affected by COVID-19? Last year Miami International Airport had a record number of passengers, reaching 46 million. The […]
ACI Europe extends expected recovery timeframe to 2024
Airports body ACI Europe does not expect passenger traffic to regain 2019 levels until 2024 – a year later than in its previous projection. Demand for air travel in Europe is returning “at a slower pace than we had hoped for”, states ACI Europe director general Olivier Jankovec, and this has prompted the trade association […]
Breaking down travel enforcement operations at New York state’s airports, and how to avoid $2,000 fine
Gov. Andrew Cuomo announced that beginning Tuesday, a travel enforcement operation will commence at airports across New York state. The enforcement operation is to ensure travelers are following the state’s quarantine restrictions and to help contain the rates of COVID-19 transmission in New York, Gov. Cuomo said. According to the governor’s office, enforcement teams will […]
Interview: GRU on post-coronavirus network restoration in South America
João Pita, Head of Airline Business at GRU Airport – São Paulo International Airport, speaks to Routes about how South America’s largest airport sees networks recovering from the coronavirus and what airline business models can flourish in the “new normal.” How are things shaping up in Brazil for the future? We are suffering, as all […]
ACI introduces new Airport Service Quality questions related to COVID-19
Airports Council International (ACI) World has introduced new assessments on health and safety into its world-renowned Airport Service Quality Departures Survey in the wake of COVID-19. ACI’s Airport Service Quality (ASQ) programme is a global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. ASQ works with 400 airports worldwide to help […]
ACI World data shows dramatic impact of COVID-19 on airports
Airports Council International (ACI) World data has revealed that global passenger traffic declined by an unprecedented -94.4% year-over-year in April as a result of the unfolding COVID-19 pandemic. This followed an already dramatic drop of -55.9% in March, representing the worst decline of global passenger numbers in the history of the aviation industry. Global passenger […]
Tampa International Airport’s quest towards a contactless passenger experience
Recently, Future Travel Experience (FTE) published one of its most important industry advancement efforts yet – The Post-COVID-19 Passenger Experience Think Tank – which was created to support the air transport industry through the ongoing crisis. So, when we recently spoke to one of the members of the FTE Innovation Hub, Doug Wycoff, Sr. Manager […]
