Arrives in Marrakech for COP22
Leo, the innovative baggage robot developed by air transport IT provider SITA, is in Marrakech for the COP22 climate talks taking place in the city from 7-18 November 2016. Leo, is being hosted by Royal Air Maroc, Morocco"™s national carrier. Leo will be on display in the main COP22 convention centre in Bab Ighli from […]
Passengers Want to Avoid Travel Hassles with Technology IATA Survey Reveals New Air Transport Trends
The International Air Transport Association (IATA) announced the results of its 2016 Global Passenger Survey (GPS) which showed that passengers are looking for technology to improve their travel experience. Based on 6,920 responses from around the globe, the survey provided insight into what passengers want from their air travel experience. Topping the list were: Arriving […]
Meeting Passenger Expectations: Distribution, Airport Processes, Onboard Connectivity Top Agenda at WPS
The International Air Transport Association (IATA) announced that the 2016 World Passenger Symposium (WPS) will focus on key initiatives that are transforming the passenger experience. These include distribution and payments, airport processes, onboard connectivity, and baggage handling. The conference will open with two high-level speeches. Sir Tim Clark, President of Emirates Airline will set the […]
Star Alliance commits to major baggage and self-service investments to help create more seamless travel experience
Star Alliance has announced that it will invest in multi-million dollar technology projects to help improve and align back-end systems for its 28 member airlines, which will help to create more seamless travel experiences for passengers. An Alliance IT hub for baggage will be created and is scheduled to enter operation by the end of […]
SITA’S baggage robot lends passengers a hand at Gineva Airport
Passengers arriving at Geneva Airport in the past few days have received help with their bag drop from Leo, an innovative baggage robot developed by air transport IT provider SITA, which is being trialed outside the airport"™s Terminal 1. Leo is a fully autonomous, self-propelling baggage robot that has the capacity to check in, print […]
Airlines significantly improbe baggage handling in 2015
The airline industry"™s focus on improving baggage management is showing strong results with 2015 baggage mishandling rates dropping to their lowest ever. According to the SITA Baggage Report 2016, released today, the rate of mishandled bags was 6.5 bags per thousand passengers in 2015, down 10.5% from the previous year, less than half the rate […]
Lufthansa, SITA develop next – generation baggage tracing service
German airline group Lufthansa will speed up the repatriation of delayed or mishandled bags to passengers after it launches easy-to-use baggage tracing technology jointly developed with global air transport IT specialist SITA. The new-generation WorldTracer® system provides Lufthansa agents access to a new, user-friendly desktop interface that makes it easy to record delayed baggage and […]
Passengers to enjoy world-class baggage services at Sharjah airport
Sharjah Aviation Services today announced it will introduce new automated baggage management and communication systems at Sharjah International Airport. The new systems, provided by global air transport technology specialist SITA, are aimed at further improving the reliability, security and speed of baggage delivery at the airport. More than 4.5 million departing bags are handled at […]
LATAM Airlines Group to introduce SITA"™s baggage services across 12 airports
LATAM Airlines Group, Latin America"™s largest airline group, is introducing a new baggage system that will give real-time status reports on passenger"™ baggage across 12 airports. The airline handles more than 30 million bags a year and the new technology, provided by global air transport technology specialist SITA, will be instrumental in reducing the number […]
American Airlines introduces real-time online baggage tracking
Travellers flying with American Airlines can now track their bags in real time via the carrier"™s website. The service is available for domestic flights, as well as international routes on which American is the final carrier. To make use of the tracking service, passengers must visit the "Track Your Bag" page on the American Airlines […]
