ACI otorga al Aeropuerto Internacional de Tocumen la acreditación Nivel 2 en Experiencia del Pasajero
El Aeropuerto Internacional de Tocumen fue acreditado en el Nivel 2 del programa ‘global Airport Customer Experience Accreditation’ del Consejo Internacional de Aeropuertos (ACI, por sus siglas en inglés). El programa Customer Experience Accreditation de ACI es un esquema reconocido a nivel global que evalúa la gestión de la experiencia del cliente en los aeropuertos. […]
Delta recognized as ‘Best Global Airline for the Americas’ by APEX
Delta has been honored with the prestigious title of Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX), a recognition that further strengthens Delta’s position as America’s most-awarded airline and a global leader in premium travel. The APEX Awards are based entirely on anonymous customer feedback from over 1 million independently […]
American Airlines names members of new Customer Experience Advisory Board
American Airlines, which launched its Customer Experience (CX) organization under the leadership of Heather Garboden as Chief Customer Officer in February, has now named the members of its newly formed Customer Experience Advisory Board. The Customer Experience Advisory Board is an evolution of the airline’s Operational Excellence Advisory Board, adding three experts who bring more […]
Star Alliance Management Team Firmly Focused on Seamless Customer Experience
Star Alliance, the world’s leading global airline alliance, firmed up its key management appointments aimed at further enhancing its strategic focus on a seamless experience for member airline customers as they benefit from the Star Alliance network. Ambar Franco joins Star Alliance as Vice President, Customer Experience. Franco will lead the development and implementation of […]
Organismo internacional reconoce calidad en experiencia al pasajero del Aeropuerto Internacional Juan Santamaría
El Consejo Internacional de Aeropuertos (ACI) reconoció al Aeropuerto Juan Santamaría con el nivel 3 de la acreditación Costumer Experience; el organismo internacional otorgó esta certificación gracias a la calidad de la experiencia de viaje al pasajero. Al alcanzar el nivel 3 de la acreditación Costumer Experience, ACI reconoce el compromiso del Aeropuerto Internacional Juan […]
United Airlines elevating customer experience in Houston in a couple of big ways
United Airlines said today it is about to enhance the experience it offers customers traveling through its hub at Houston George Bush Intercontinental Airport. United traditionally has operated a schedule of 10 flight banks at its Houston hub. A flight bank is the scheduling of a number of arriving and departing flights within a short […]
