Passengers choose the world’s best airports for customer experience
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announces the winners of the highly anticipated 2024 ASQ Airport Experience Awards. These awards, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global […]
Customers Honor American Airlines with APEX Five Star Rating for Fourth Consecutive Year
Customers have spoken, and American Airlines has won the prestigious Five Star rating in The APEX Official Airline Ratings™, Global Airline category for the fourth consecutive year. The award is based on customer feedback on their overall travel experience. Airline Passenger Experience Association (APEX) is a global nonprofit and one of the world’s largest international […]
IATA and Star Alliance Extend Cooperation to Improve Passenger Experience
The International Air Transport Association (IATA) and Star Alliance have renewed their collaboration on traveller document verification to improve the passenger experience. Star Alliance and IATA, in a signing ceremony at IATA’s 75th Annual General Meeting in Seoul, agreed that IATA’s Timatic AutoCheck solution will continue to power Automated Document Check (ADC) for Star Alliance […]
