Integrating Domestic and International Departure Passenger Flows Could Save Millions and Streamline Travel
The International Air Transport Association (IATA) released a study showing substantial cost savings, operational efficiencies, passenger experience, and sustainability gains can be made by using biometric digital ID technology to manage the segregation of international and domestic departing passengers at airports where they are currently separated by physical barriers. The Domestic and International Passenger Integration Program […]
Copa Airlines and JFKIAT renew their agreement to operate at JFK Airport’s Terminal 4
JFK International Air Terminal (JFKIAT), operator of Terminal 4 at New York’s John F. Kennedy International Airport, announced through its official LinkedIn account the extension of its agreement with Copa Airlines, which will allow the Panamanian airline to maintain its operations at the terminal for the next decade. The agreement strengthens the collaboration between both […]
Passengers choose the world’s best airports for customer experience
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announces the winners of the highly anticipated 2024 ASQ Airport Experience Awards. These awards, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global […]
Customers Honor American Airlines with APEX Five Star Rating for Fourth Consecutive Year
Customers have spoken, and American Airlines has won the prestigious Five Star rating in The APEX Official Airline Ratings™, Global Airline category for the fourth consecutive year. The award is based on customer feedback on their overall travel experience. Airline Passenger Experience Association (APEX) is a global nonprofit and one of the world’s largest international […]
IATA and Star Alliance Extend Cooperation to Improve Passenger Experience
The International Air Transport Association (IATA) and Star Alliance have renewed their collaboration on traveller document verification to improve the passenger experience. Star Alliance and IATA, in a signing ceremony at IATA’s 75th Annual General Meeting in Seoul, agreed that IATA’s Timatic AutoCheck solution will continue to power Automated Document Check (ADC) for Star Alliance […]
