Munich Airport aims to simplify and enrich customer experience with Strategy 2020
As the Head of Innovation Management at Munich Airport, Sarah Wittlieb is responsible for ensuring that the German hub is on top of the latest technologies and trends, and for delivering solutions that can positively impact the customer experience. From leveraging mobility to empower passengers with real-time information, to helping to increase revenues in duty […]
United Airlines social media disaster shows it’s time for brands to think beyond the office
United Airlines inadvertently entered a public relations storm on Twitter this week that few companies could have come out of unscathed. People were enraged about passenger dress standards and the airline was left trying to pick up the pieces with its pants down. In case you didn’t hear about it, United was accused of not […]
Lufthansa Cargo can rise above 2016 loss, but ‘the playing field must be level’
Cargo carriers must compete on an even playing field if the market is to see a sustainable return to growth, said Lufthansa Cargo chief executive Martin Gerber as he discussed the cargo division"™s €50m loss for 2016. "If the Gulf carriers offer prices we cannot compete with, it makes for a difficult market," said Mr […]
Adient looks to expand in aviation with Boeing
Automotive seating supplier Adient PLC is considering entering the aerospace business, announcing plans Monday to work with Boeing Co. to explore development of seating for aircraft. The recent spinoff of Johnson Controls Inc., which is one of the world’s top two suppliers of passenger car seats, is signaling it wants a piece of the growing […]
FAA Forecasts Continued Growth in Air Travel
The FAA today released its annual Aerospace Forecast Report Fiscal Years 2017 to 2037, which projects sustained and continued growth in nearly every aspect of air transportation from general aviation private flying to large commercial airline passenger levels. In commercial air travel, Revenue Passenger Miles (RPMs) are considered the benchmark for measuring aviation growth. An […]
The world"™s best airport terminal is in Munich
Munich Airport and Lufthansa can bask in the glory of a highly coveted accolade: At the 2017 World Airports Award, announced by the London-based Skytrax Institute, Munich Airport’s Terminal 2 was honored as the world’s number one terminal. The rankings are based on a survey of 14 million passengers around the world. Terminal 2, which […]
IATA Releases 2016 Airline Safety Performance
The International Air Transport Association (IATA) released data for the 2016 safety performance of the commercial airline industry. The all accident rate (measured in accidents per 1 million flights) was 1.61, an improvement from 1.79 in 2015. The 2016 major jet accident rate (measured in hull losses per 1 million flights) was 0.39, which was […]
Passenger Demand Growth Hits Five-Year Peak in January
The International Air Transport Association (IATA) announced global passenger traffic results for January 2017 showing demand (revenue passenger kilometers or RPKs) rose 9.6% compared to January 2016. This was the strongest increase in more than five years. Results were positively affected by traffic associated with the Lunar New Year celebrations, which occurred in January this […]
The future of seatback IFE according to American Airlines, Delta, JetBlue and Aeromexico
Following American Airline"™ admission that it will not install seatback in-flight entertainment (IFE) screens on its new Boeing 737 MAX aircraft, questions have again been raised about the future of embedded IFE systems. American Airline"™ statement highlighted its reasoning behind the decision to opt for an extensive library of wireless IFE delivered via Wi-Fi to […]
Lufthansa A350-900 – Worldwide debut for innovative lighting technology
Lufthansa will be the first airline worldwide to use a range of different settings for the on-board lighting of the A350-900 which are designed to fit with the day and night-time biorhythms of their passengers. Any passenger who has ever traveled across a number of time zones will know the problem – your body clock […]
