IATA PaxInsight Survey Offering Strengthens in Trans-Atlantic Market with Inclusion of Virgin Atlantic
The International Air Transport Association (IATA) has announced a strengthening of its IATA PaxInsight passenger satisfaction benchmarking program with the addition of Virgin Atlantic’s trans-Atlantic routes to the survey. From booking and check-in to flight comfort and the arrival experience, PaxInsight measures satisfaction on more than 60 travel attributes across the passenger journey. Airlines participating in the program […]
