American and U.S. Customs and Border Protection pilot innovative baggage screening initiative
American Airlines announced today that it is partnering with U.S. Customs and Border Protection (CBP) on a groundbreaking program to provide a more seamless and enhanced customer experience for passengers traveling internationally while maintaining the highest levels of security. This new program, along with One Stop Security which launched for the airline in February, is […]
IATA’s Contactless Travel Directory Eases Airline Access to Biometric Services
The International Air Transport Association (IATA) has released its Contactless Travel Directory to help quickly scale and increase adoption of contactless travel solutions. The Directory will power a matchmaking service to help airlines identify and offer contactless travel at specific airports, including with their partner airlines. Contactless travel uses interoperable biometric solutions to enable travelers […]
WTTC Welcomes EMBRATUR as Its Newest Destination Partner
The World Travel & Tourism Council (WTTC) has announced the integration of the Brazilian Tourist Board (EMBRATUR) as its newest Destination Partner, marking an exciting chapter in collaborative efforts to drive global tourism growth. As a WTTC Destination Partner, EMBRATUR will participate in high-level forums featuring CEOs and executives from around 200 of the most […]
IATA Reminds Governments and Industry Partners of Their Shared Responsibility Ahead of Busy Holiday Season
The International Air Transport Association (IATA) anticipates a 4.3% increase in flight frequencies and a 4.2% rise in available seats compared to the same period in 2023 for the holiday season in Latin America and the Caribbean. Looking at the entire year, airlines are projected to increase passenger numbers in the region by 5% in […]
Latest Global Traveller Survey reveals increasing expectations for wellbeing and premium experiences
Airports Council International (ACI) World today has launched the Airport Service Quality (ASQ) 2024 Global Traveller Survey (GTS) report, revealing shifts in passenger expectations amidst a stabilizing travel landscape and an increasing demand for traveller wellbeing and premium experiences. For the fifth year, ACI World’s ASQ expertise in customer experience market research has been leveraged […]
Royal Air Maroc, Brazil’s Gol Linhas Aereas sign codeshare agreement
Morocco’s carrier Royal Air Maroc (RAM) and Brazilian airline GOL Linhas Aereas have signed a codeshare agreement, benefiting the two companies’ customers on international flights between Sao Paulo and Casablanca airports. The agreements covers domestic routes within Morocco from Casablanca to Marrakech, Agadir, Tinghir, Fez, Oujda, Nador, Ouarzazate, Laayoune, Errachidia, and Dakhla. Under the agreement, […]
American Airlines is ready to welcome nearly 8.3 million customers for Thanksgiving travel
American Airlines is ready for the Thanksgiving holiday and expects to welcome nearly 8.3 million customers across more than 77,000 flights. This comes on the heels of a strong fall travel season, when the airline canceled the fewest flights in the industry during October. “Thanks to the hard work of our 130,000 team members, we […]
Passengers Want Convenience and Technology to Improve Processes, Regional Preferences Diverging
The International Air Transport Association (IATA) released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed. For a smoother travel experience, they are eager to use biometric identification and complete some travel processes before reaching the airport. «Passengers want flexibility and transparency when planning and booking travel, […]
United Airlines sees stronger profit, unveils $1.5 billion share buyback program
United Airlines (UAL.O), opens new tab forecast a stronger-than-expected profit in the current quarter on Tuesday, after third-quarter earnings topped Wall Street expectations on improved pricing power. In a sign of growing confidence in its business, the Chicago-based airline also announced a $1.5 billion share buyback program – its first since the COVID-19 pandemic. United […]
Trip.com receives IATA GoGlobal accreditation
Online travel platform Trip.com recently received the International Air Transport Association’s (IATA) GoGlobal accreditation. IATA GoGlobal is the gold standard for travel agency validation and this marks a milestone that recognises Trip.com’s ability to operate and work with global airlines across multiple markets. This achievement follows Trip.com’s recent entry into IATA’s Strategic Partnership Program, strengthening […]
