Cathay Pacific group signs MOU for 32 A321neo aircraft
Cathay Pacific Group has signed a Memorandum of Understanding (MOU) with Airbus for 32 A321neo single-aisle aircraft. The aircraft will be operated by Cathay Dragon, the regional carrier of the Group, on services linking its Hong Kong home base with destinations across Asia. The new A321neo aircraft will replace and modernise Cathay Dragon"™s current in-service […]
Latam Airlines group reports consolidated operating income of us$48.2 million for second quarter 2017
LATAM Airlines Group S.A. (NYSE: LTM; IPSA: LTM), the leading airline group in Latin America, announced today its consolidated financial results for the second quarter ending June 30, 2017. "LATAM" or "the Company" makes reference to the consolidated entity, which includes passenger and cargo airlines in Latin America. All figures were prepared in accordance with […]
Hawaiian Airlines is Handling Customer Service Inquiries Via Text Message
In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we"™re not there yet, so it"™s refreshing Hawaiian Airlines is going with an all-human approach. As some of its competitors use bots programmed with artificial intelligence to answer travel questions, […]
Southwest is the favorite airline of industry pros and frequent flyers
35% of travel industry pros prefer to fly Southwest Southwest Airlines is the airline of choice for both travel industry professionals and travel rewards program members, according to new data from YouGov, more than twice as many as the nearest competitor. 35% of travel industry professionals chose Southwest as their preferred airline which ranked the […]
Agencias del Grupo Barceló se adhieren al sistema NDC
B the travel brand y BCD travel, marcas del grupo Barceló Viajes -uno de los más importantes de España-, acaban de anunciar su adhesión a la conexión NDC (New Distribution Capability) adoptada por Iberia y British Airways, lo que les permitirá comercializar en España todos los productos y servicios de ambas aerolíneas con las ventajas […]
Latin American aviation revival? Airline chiefs to gather in Cartagena for vital CAPA Summit
Home to some 382 airlines, Latin America is a dynamic aviation region. Its airlines have 2,350 aircraft currently in service (the fourth largest region globally by fleet) and some 845 aircraft are currently on order by Latin America"™s airlines, including 716 narrowbodies. Does the region have the airport infrastructure to cope? There are currently 736 […]
Airlines see biggest slump in customer experience ratings
Participants in the study by Engine Service Design, which surveyed 1,025 adults online last month, were asked to name the three sectors from a list of 14 with the worst service. In last year"™s survey, air travel was named by only 12.8% of respondents "“ with only hotels and hospitality (8.8%) and technology (12.4%) on […]
Más del 20% de los españoles realizan sus reservas en agencias
Uno de cada cinco ciudadanos es cliente de los servicios proporcionados por las agencias de viaje, ya sea para contratar sus vacaciones, comprar entradas para espectáculos, adquirir billetes de avión, autobús, tren, etc. El 80% de los clientes se decantan por las compañías 100% digitales (conocidas como Online Travel Agencies u OTAs), mientras que el […]
Air France announces Joon; Luxury airline for millennials
«Joon will not be a low-cost airline» said Air France. «It will offer original products and services that reflect those of Air France.» Skewing toward the high end of the market is an unusual choice for most brands that want millennial dollars, but might be a more natural option for Air France which has traditionally […]
Budget airlines ‘could soon pay you to fly with them’
Flights with budget carriers could get even cheaper after it was predicted that low-cost airlines might stop charging passengers altogether "“ and instead start paying them to come on board. The suggestion was made by the head of the Icelandic airline WOW, which has been shaking up the aviation industry on both sides of the […]
