Delta is focused on providing customers across the globe with a consistent and seamless experience when they travel between the airline and its partners. By looking at all aspects of the customer journey from booking right through to bag collection at your destination, Delta has found innovative, industry-leading ways to improve and ease the travel experience.
“Creating that consistency of experience when a Delta customer connects to a partner flight is critical and is a key focus across the airline and at our world-class partners,” said Steve Sear, Delta’s President — International and E.V.P. — Global Sales. “We are removing gaps in technology and bridging differences between airline policies and processes, to create seamless connections. It’s all about making the journey easier and allowing our customers to re-discover how much fun travel can really be.”
Here are just some of the ways we are making a difference to our joint customers:
An industry first, Delta customers can now check-in for Delta codeshare flights that are operated by our partners Air France, KLM and Virgin Atlantic through the Fly Delta app or on delta.com. This works even if the first flight in the itinerary is operated by Air France, KLM or Virgin Atlantic and customers will receive a boarding pass and seat assignment for every leg of their journey.
An industry-leading initiative that enables Delta customers traveling on itineraries that include Air France and KLM flights to select free and paid-for seats during the booking process on the Fly Delta app or on delta.com. Customers traveling with Aeromexico can also select complimentary and paid-for seats after the booking process. Plus seats can be selected for free by customers traveling with Virgin Atlantic, Korean Air and WestJet through Delta’s digital channels.
The introduction of the SkyTeam Rebooking feature enables Delta’s Reservation specialists to access, rebook and reissue tickets for customers flying with any of SkyTeam’s 18 other members, in a matter of minutes when a customer is impacted by travel disruption.
Delta customers who have obtained TSA Pre-Check will now have this printed on their boarding passes when traveling with Virgin Atlantic, Korean Air, Aeromexico and WestJet. It will be introduced across Air France and KLM this month, with the rest of Delta’s airline partners in 2020…