El Dorado International Airport serves Bogotá, Colombia and its surrounding areas as the third busiest airport in Latin America. In 2019 alone, it served over 35 million passengers and 741,000 metric tonnes of cargo. As more Latin Americans adapt their travel preferences, the airport is expected to continue growing.
Overall economic growth is one of the key factors sparking this travel trend. The aviation industry is still growing in Latin America, especially when compared to Europe and the United States. In fact, Juan Carlos Salazar, Director of Colombia’s civil aviation authority, stated that Colombia foresees traffic growing to over 100 million passengers annually by 2030.
With the ability to handle 40 million passengers, El Dorado International Airport needed to increase its capacity and better utilise existing space through innovative modernisation efforts. Álvaro González, CEO of OPAIN SA, which operates El Dorado International Airport, described the company’s goal “to make El Dorado a world-class airport with world-class facilities and services that match its status as the gateway to Bogotá and Colombia.”
The airport sought to modernise and optimise the existing terminals and embrace new ways to increase passenger flow through security and into duty-free shops. To help the airport better meet this expanded demand, El Dorado sought out partners to provide innovations that could enhance passenger processing and the use of biometrics, as well as cyber-security to safeguard the airport from cyber-threats.
Infrastructure transformations at El Dorado
El Dorado’s infrastructure has evolved in the last few years to become a landmark of sustainability, efficiency and technological development; offering the best experiences to travellers. Balancing the infrastructure transformation and the focus on passenger experience is an important part of the challenges that are becoming a reality at El Dorado. This is also imperative to responding to the needs of a country in constant growth that demands innovative and high-impact solutions, both for users and for Colombia.
“With this technological transformation programme, in which we have implemented several improvements in 2019 in coordination with our majority shareholder Odinsa, we seek to implement the latest technological advances in services, which allow our passengers to have a better experience through the terminal, with more seamless processes and self service alternatives at each of the touchpoints,” said González.
Technology transformations for passenger experience
There have been many advances focused on enabling comprehensive optimisation with improvements to efficiency and reliable self-service technologies that can reduce wait times.
Migration of common use systems
In August 2019, a new common-use system was implemented, allowing airlines to perform check ins at counters and boarding in the lounges. With this change, the self-checking kiosks were renovated with the installation of the latest technology.
Biometric doors (Biomig)
In conjunction with Migration Colombia, the airport now has biometric doors so that Colombian citizens (initially) can carry out their emigration procedures through the validation of their biometric data (iris), which allows the process to be much more efficient and agile.
Touchscreens have been deployed within the terminal so that passengers are able to search for information regarding the different areas of the airport. These screens (Wayfinding v.1.0) offer, in an interactive way, a map that allows the passenger to find a route for a service or store they are looking for inside the terminal.
Automatic pre-security doors
The process of implementing automatic doors that will allow passengers to enter the immigration zone by presenting their boarding card (either on a smart device or printed out) is being completed – the first experience of self-management in the security validation process.
Self bag drop
El Dorado airport has started the installation and configuration phase of a self-bag-drop system that allows the passenger, who has already checked in, to make the delivery of luggage in a self-delivery station without having to go to the counter. Initially, we started installation and configuration phases with some specific airlines, with a wider deployment planned to start in 2021…