All Nippon Airways (ANA) is the ATW 2018 Airline of the Year, it was announced Jan. 16. It is the second time in five years that Japan’s largest and only 5-Star airline has won the top honor.
The 2018 Airline of the Year award will be presented at ATW’s 44th Annual Airline Industry Achievement Awards Ceremony on March 27 at The Mansion House in Dublin, Ireland.
The ATW Airline Industry Achievement Awards recognize excellence across a broad range of airline operations and are widely considered as the most coveted in the air transport industry. To win ATW’s Airline of the Year award, an airline must demonstrate exceptional achievements and capabilities across operations, financial performance, customer service, safety and labor relations. Its executive leadership must also clearly show innovation and strategic thinking that sets the company apart.
“With everything from its commitment to customer service to its global partnerships and superb management, ANA showed that it stood above its competitors," ATW editor-in-chief Karen Walker said.
ANA, a Star Alliance carrier, demonstrated a record of outstanding safety, performance, innovation and customer service that included new advances in customizing passengers’ needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.
ANA also has expanded in North America, adding Mexico City and Tokyo routes, and a new daily flight between Los Angeles LAX and Narita…