The disability community and persons with disabilities now have new tools available to help them exercise their right to an accessible transportation network. In support of the implementation of the new Accessible Transportation for Persons with Disabilities Regulations , the Canadian Transportation Agency (CTA) has launched a new confidential toll-free Accessibility Help Line to provide information, and guidance about dispute resolution services relating to accessible travel.
Callers to the Accessibility Help Line can have access to a staff member if they have questions relating to accessible transportation, or if they wish to file a transportation-related accessibility complaint. This is a confidential service. Staff are available Monday to Friday, 8 a.m. to 5 p.m., Eastern Time.
New Accessibility Help Line – 1-844-943-0273
For those wishing to file a complaint, the CTA has also developed a new simplified complaint form to streamline the process of transportation-related accessibility complaints. Persons with disabilities who encounter an accessibility issue while they travel can file a complaint.
«The Accessible Transportation for Persons with Disabilities Regulations will help ensure that the fundamental right to accessible transportation is realized in practice. If a traveller with a disability believes this right hasn’t been respected, the CTA’s new accessibility help line and simplified complaint form will make it easier for them to get information and bring forward a claim. These steps reflect the CTA’s commitment to making sure our expert, impartial dispute resolution services are themselves as accessible and straightforward as possible», Scott Streiner, Chair and CEO of the Canadian Transportation Agency…