Delta Air Lines aims to improve its operations in the congested northeastern USA by 10% next year, with a focus on educating controllers and staff on how much small changes can benefit operations.
The improvements target the northeast corridor from Boston to Washington DC where the Atlanta-based carrier faces its most challenging operational environment, said Dave Holtz, senior vice-president of the operations and customer centre at Delta, at the FlightGlobal Data: Corporate Traveler Experience conference in Atlanta on 8 November.
“We have a huge operational effort on-going to get better predictability around the northeast corridor and the delays they’re causing us,” he says.
The northeast corridor accounts for nearly 28% of Delta’s domestic operations in 2018, FlightGlobal schedules data shows. It operates a dual-hub at New York John F Kennedy and New York LaGuardia airports, as well as a focus city at Boston Logan…