The Sales and Distribution team at American Airlines was selected as the 2018 Airline Representatives of the Year by Airlines Reporting Corporation (ARC), an industry leader in air travel distribution and intelligence. The annual award was presented at ARC’s TravelConnect customer conference in recognition of the team’s efforts and approach to New Distribution Capability (NDC).
“We are so honored to receive this recognition, as it is a direct reflection of the hard work of our Sales and Distribution team,” said Alison Taylor, senior vice president of Global Sales and Distribution for American. “We’re committed to leading in this area as we look for ways to deliver enhanced value for our travelers and become the easiest airline to do business with.”
For more than a year, American has partnered with travel agencies to create a mutually beneficial NDC incentive program. To encourage NDC adoption, American took a fresh approach that compensates travel agencies for each flight segment booked using an approved NDC connection. Travel agents have access to the best published fares, schedules and seat availability for American marketed flights. Travel agents can enjoy end-to-end shopping, including several ancillary products and services and corporate and sub-corporate bundling.
“American Airlines has taken an innovative approach to the way it does business with the travel agency community through its NDC incentive program,” said Chuck Fischer, ARC’s managing director of Payment Strategy and Industry Relations. “In an air travel distribution environment teeming with change, American Airlines has created a true win-win solution to move the industry forward, together.”
Last month, American was named 2018 Best North American Airline by Business Traveller Asia-Pacific.