The best and worst airlines in the world have been revealed by flight compensation company AirHelp "” and some of them are surprising.
The company’s sixth annual AirHelp Score rates airlines based on quality of service, on-time performance, and claim processing in order to produce an overall score.
The highest ranking airlines prove that customer service is key "” and you don’t need to provide a luxury service to get it right.
Scroll down to see the 13 best airlines in the world, ranked in ascending order by their overall AirHelp score.
13. Wizz Air "” 7.95. The budget Hungarian airline is reliable for being on time with an 88% on-time performance score, although a 6 on quality of service brought it down in the ranking.
12. Norwegian "” 8. With a solid 8 for service and 8.61 for claim processing, the airline which boasts the world’s longest low-cost route from London to Singapore came in at 12 for its well-rounded experience.
11. KLM "” 8.01. The Netherlands’ Royal Dutch Airline has a good on-time performance of 85%, as well as a decent 7.54 for claim processing and 8 for service.
10. Virgin Atlantic "” 8.04. The UK’s Virgin Atlantic also scored well all around, with another 8 for service, 7.95 for claim processing, and 82% for punctuality…