New Customer Service Role at CATSA Checkpoints
Passengers needing assistance now have access to a bilingual resource, across 16 airports nationwide, to help guide them through the security screening process. Introduced by the Canadian Air Transport Security Authority (CATSA) in July 2024, this new position enhances the client experience by ensuring passengers receive barrier-free services at security screening checkpoints. Primarily located in […]
El Dorado International Airport advances its technological transformation
El Dorado International Airport serves Bogotá, Colombia and its surrounding areas as the third busiest airport in Latin America. In 2019 alone, it served over 35 million passengers and 741,000 metric tonnes of cargo. As more Latin Americans adapt their travel preferences, the airport is expected to continue growing. Overall economic growth is one of […]
United Airlines to invest $200M in Hawaii’s airports
United Airlines is planning to invest $200 million to upgrade Hawaii’s airports over the next nine years. The Honolulu-Star Advertiser reported on Tuesday that United will use the money to modernize tools and resources used by company employees at the state’s airports, as well as enhancing its customer experience. United CEO Oscar Munoz met with […]
