JetBlue Teams With Gladly to Improve Customer Service
JetBlue announced a new partnership with Gladly to offer live chat from within their branded mobile applications. The updated JetBlue mobile app enhanced by Gladly will give customers the ability to chat with its customer support team in real-time. The service is in addition to the other support options, including voice, email, chat, text and […]
Norwegian Air Uses New Tool to Reduce CO2 Emissions
Norwegian Air will incorporate the SkyBreathe tool and application, a fuel-preservation solution for airlines to optimize each flight to reduce carbon emissions and aid in fuel cost savings. The SkyBreathe app leverages Big Data algorithms developed through an EU-funded Clean Sky project to ascertain the amount of fuel consumption on every flight, factoring actual flight […]
LATAM becomes the first airline group in the Americas to offer augmented reality tool
LATAM Airlines Group today launched an augmented reality tool as part of the LATAM mobile application, which enables passengers to check in advance if their hand luggage meets the dimensions of the cabin allowance. LATAM is the first airline group in the Americas to implement this digital tool and is the only airline group to […]
