Service and Hospitality Largely Influence Airline Passenger Satisfaction
New report on airline passenger satisfaction ranks Alaska Airlines as most-preferred traditional carrier and JetBlue Airways as frontrunner for low-cost carriers. What: A new report from J.D. Power and Associates studied passenger satisfaction among business and leisure travelers on traditional and low-cost carriers. The results are based on factors including cost and fees; in-flight services; […]
IATA: Premium traffic growing in line with trend, but developing market indicators a concern
IATA issued (May-2015) its Premium Traffic Monitor for Mar-2015: Passenger travel on international markets rose 4.6% year-on-year, in line with Feb-2015 growth. The growth trend over the past several months, particularly for premium travel, has flattened; There was some positive impact from the Lunar New Year. The holiday provided a boost for leisure travel for […]
Airlines expect a record summer
A record number of travelers are expected to take to the skies this summer thanks to a rebounding economy. U.S. airlines will carry 222 million passengers between June 1 and Aug. 31, topping the summer of 2007 when 217.6 million people flew, Airlines for America, the industry’s trade and lobbying group, predicted Monday. That figure […]
January Passenger Demand Signals Solid Start to 2015
The International Air Transport Association (IATA) announced global passenger traffic results for January 2015 showing traffic growth (revenue passenger kilometers or RPKs) of 4.6% compared to January 2014. This represents a slower start to the year compared to 2014 full-year growth of 5.9%. However, results likely were affected by the timing of the Lunar New […]
Healthy Passenger Demand in November Domestic Markets Driving Growth
The International Air Transport Association (IATA) announced global passenger traffic results for November 2014 showing a continuation of the healthy demand trend of recent months. Total revenue passenger kilometers (RPKs) rose 6.0% compared to November 2013, which was ahead of the 5.7% year-over-year growth recorded in October as well as the 10-year average growth rate […]
Passenger Traffic Growth Continues Strong in October
The International Air Transport Association (IATA) announced global passenger traffic results for October showing a strengthening in demand growth compared to September 2014 and to the year-ago period. Total revenue passenger kilometers (RPKs) rose 5.7% over October 2013, slightly ahead of the 5.2% year-on-year rise recorded in September 2014. October capacity (available seat kilometers or […]
New IATA Passenger Forecast Reveals Fast-Growing Markets of the Future
The International Air Transport Association (IATA) released its first 20-year passenger growth forecast, projecting that passenger numbers are expected to reach 7.3 billion by 2034. That represents a 4.1% average annual growth in demand for air connectivity that will result in more than a doubling of the 3.3 billion passengers expected to travel this year. […]
Los temas más relevantes de la industria aérea en el "World Passenger Symposium 2014"
Con el objetivo de analizar el cómo la colaboración industrial puede desencadenar la innovación y el valor de la unidad a través de la innovación en beneficio de los clientes, la Organización de Transporte Aéreo Internacional (IATA) desarrollará, entre el 15 y el 17 de octubre en el Hilton Bayfront, San Diego, CA, USA, el […]
Passenger Traffic Growth Stays Strong in June Slight Slowing from May
The International Air Transport Association (IATA) announced global passenger traffic results for June showing a modest deceleration in demand growth compared to the prior month. Total revenue passenger kilometers (RPKs) rose 4.7% over the year-ago period, which was below the 6.2% year-on-year increase recorded in May 2014. June capacity (available seat kilometers or ASKs) increased […]
Using IT to Improve the Passenger Experience
The International Air Transport Association (IATA) urged aviation stakeholders to develop and use information technology (IT) to drive improvements in the passenger experience. "We must always remember that we fly people and cargo, not planes. So our mindset has to be oriented to view things from the perspective of the customer in all that we […]
