ACI introduces new Airport Service Quality questions related to COVID-19
Airports Council International (ACI) World has introduced new assessments on health and safety into its world-renowned Airport Service Quality Departures Survey in the wake of COVID-19. ACI’s Airport Service Quality (ASQ) programme is a global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. ASQ works with 400 airports worldwide to help […]
Traveler Survey Reveals COVID-19 Concerns
The International Air Transport Association (IATA) released public opinion research showing the willingness to travel being tempered by concerns over the risks of catching COVID-19 during air travel. The industry’s re-start plans address passenger’s main concerns. Concerns for Travel During COVID-19 Travelers are taking precautions to protect themselves from COVID-19 with 77% saying that they […]
Americans Overwhelmingly Opposed to Proposed Increase of Airport Traveler Tax
Americans are divided when it comes to many issues but a proposed increase of the airport traveler tax isn’t one of them. According to a survey of more than 1,600 registered voters nationwide conducted by Whitman Insight Strategies (WINS) this past summer, eight out of 10 Americans oppose efforts to increase the Passenger Facility Charge […]
Significant Growth in Aviation Jobs: IATA Survey Reveals Challenges in Talent Acquisition and Training
The International Air Transport Association (IATA) published the results of a global survey of Human Resources professionals in the aviation industry highlighting key challenges in talent acquisition, training and retention*: More than 73% of respondents expect the major areas of job growth to be in ground operations, customer service and cabin crew. 48% report that […]
Passengers prefer tech to people – bun one size does not fit all
Airline passengers across the globe are so comfortable with technology today that they are choosing to use it rather than interacting with people. This is according to the 2016 SITA Passenger IT Trends Survey, a global survey released today by IT provider SITA and co-sponsored by Air Transport World. SITA"™s survey shows that 85% of […]
Survey: 64% of Americans would cancel trip due to Zika
An On Call International survey found that 64% of Americans would cancel their travel plans to a country affected by Zika virus. The travel risk management company used a Google Consumer Survey fielded to 1,934 U.S. consumers over 18. Of those surveyed, 37.8% said they would cancel travel plans to a Zika-affected country, while 26.3% […]
Smartphone the most essential travel item, survey finds
Worldwide, smartphones are traveler"™ most indispensable items when they travel, even ahead of their toothbrush and driver"™s license, according to the Expedia/Egencia Mobile Index. The index, commissioned by Expedia.com and Egencia (Expedia"™s business travel brand), was conducted by consulting firm Northstar. It was based on input from 9,642 travelers from 19 countries. Among U.S. respondents, […]
Keeping up with the airline traveler: Five survey findings
We"™re in a unique time period for air travel. More and more people are traveling, particularly as the middle-classes in developing countries grow. While once exotic, people see flying as yet another mode of transportation "“ but the best one for traveling long distances. Ironically, however, flyers seem to be complaining more or at least […]
Tam é aérea preferida no Tripadvisor; confira pesquisa
O Tripadvisor divulgou hoje os resultados da terceira edição de sua pesquisa Air Travel Survey sobre viagens de avião. Foram pesquisados 1.010 viajantes brasileiros, de 21 a 27 de abril deste ano. O levantamento revela que, no momento da compra, o preço (81%) e os voos diretos (74%) são os fatores decisivos na escolha da […]
