Fixing airline customer service: Lawmakers should treat disease instead of symptoms
The Tuesday congressional hearing on airline"™ consumer practices might feature a lot of talk on issues like overbooking and passenger compensation, but one major issue underlies major carrier"™ recent foibles: dwindling choice in the aviation marketplace. One of the four biggest domestic airlines (American, Delta, Southwest and United) currently controls over 50 percent of seat […]
ALTA TRAFFIC REPORT FEBRUARY 2017
"‹"‹ "‹ The Latin American and Caribbean Air Transport Association (ALTA) announced today that Latin America and Caribbean airlines carried 12 million passengers in February, up 8.2% from the previous year, excluding domestic traffic in Brazil, marking the 66th consecutive month of passenger traffic growth for Latin America and Caribbean airlines. Traffic (RPK) grew 8.4% […]
Inicia Panama Sale Travel Show
Este 7 y 8 de abril de 2017 se llevará a cabo la quinta versión del Panama Sale Travel Show, que este año busca incentivar el concepto de conocer a Panamá con ofertas turísticas de primer nivel en un solo recinto, informaron sus organizadores. El evento, creado por Maru Gálvez y Úrsula Kiener, reunirá a […]
Strong Passenger Demand, Record Load Factor in February
The International Air Transport Association (IATA) announced global passenger traffic results for February showing a second month of strong demand growth to begin 2017. Total revenue passenger kilometers (RPKs) rose 4.8%, compared to the same month last year. Although this was below growth achieved in January, year-to-year comparisons are distorted because February 2016 was a […]
Munich Airport aims to simplify and enrich customer experience with Strategy 2020
As the Head of Innovation Management at Munich Airport, Sarah Wittlieb is responsible for ensuring that the German hub is on top of the latest technologies and trends, and for delivering solutions that can positively impact the customer experience. From leveraging mobility to empower passengers with real-time information, to helping to increase revenues in duty […]
United Airlines social media disaster shows it’s time for brands to think beyond the office
United Airlines inadvertently entered a public relations storm on Twitter this week that few companies could have come out of unscathed. People were enraged about passenger dress standards and the airline was left trying to pick up the pieces with its pants down. In case you didn’t hear about it, United was accused of not […]
Aviation’s evolution: Fuel cells, 3D-printed planes and beyond
There"™s no denying that the aviation industry has taken a toll on the environment. Air travel has become the norm in most parts of the world, and reductions in airfare have increased the number of flights yearly. As a result pollution, particularly carbon dioxide, has continued to rise. However, these effects have not been ignored […]
UNIGLOBE Travel International selecciona a Amadeus como su socio preferido de distribución y tecnología
UNIGLOBE Travel International anuncia hoy que ha firmado un nuevo Acuerdo de Marketing Global a largo plazo con Amadeus. Como parte de este acuerdo, UNIGLOBE declara a Amadeus su socio preferido de distribución y tecnología para su red global de agencias de viajes corporativos, mientras que Amadeus apoyará a UNIGLOBE en sus esfuerzos por ser […]
Etihad Airways secures IATA certification for successful implementation of enhanced booking system
Etihad Airways has successfully implemented a new booking standard driven by the International Air Transport Association (IATA) that enhances the level of information flow between travel agents and airline reservation systems. The New Distribution Capability (NDC) booking standard has been made possible following successful testing by Etihad Airways with Sabre Airline Solutions in partnership with […]
IATA Welcomes Reduction in Austrian Air Travel Tax
The International Air Transport Association (IATA) welcomed the announcement that the Austrian Air Travel Tax will be halved from 1 January 2018. The Austrian Ministers Council confirmed that the decision was taken to increase the attractiveness of Austria as a business and tourism destination, to secure the future of Vienna airport as an international aviation […]
