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Virgin Atlantic and Delta Cargo open ‘technology-inspired’ export facility at Heathrow
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Virgin Atlantic and Delta Cargo open ‘technology-inspired’ export facility at Heathrow

Virgin Atlantic Cargo and Delta Cargo have opened an export facility at London Heathrow to “future-proof” the joint venture’s growth plans in the UK market.

It is supported by new technologies that will deliver “significant improvements and transparency in the customer delivery experience”.

The new facility is the first phase of Virgin Atlantic Cargo and Delta Cargo’s expansion programme to double cargo handling capacity at Heathrow to meet both airlines’ projected growth.

Compared with Virgin Atlantic Cargo and Delta Cargo’s former export operation at the airport, the new dnata City East facility offers:

18 customer delivery doors, double the amount previously.

An expanded ETV (Elevated Transfer Vehicle), capable of full automation, with 245 pallet positions, up 20%, which enables the loading of flights in ‘trim order’ to support the airlines’ on-time performance.

High-rise racking with 1,350 positions for storing export freight, eliminating unnecessary movements of shipments.

A dedicated Pharma Zone and increased capacity for temperature-controlled and perishables cargoes.

Special facilities for Dangerous Goods and Live Animal shipments.

New x-ray technology with enhanced imaging capability, reducing the need for secondary cargo screening.

Advanced internal and external high-definition CCTV systems to ensure a safe and secure working environment.

Rafael Figueroa, Delta Cargo’s managing director – operations and customer experience, said: “These world-class expanded facilities position us for success in this important market.

“The technology enhancements and the transparency across the export operation, with increased temperature-controlled facilities, are designed to make it easier for our customers to work with both airlines.”

The new facility also features the Gatehouse concept, meaning drivers arriving at the facility no longer need to leave their vehicles to complete documentation processes and are then immediately assigned to a cargo door to offload their freight…

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