- Passengers want to use biometric identification if it expedites travel processes.
- Passengers want to spend less time queuing.
- 73% of passengers are willing to share their biometric data to improve airport processes (up from 46% in 2019).
- 88% will share immigration information prior to departure for expedited processing.
Data protection remains a key issue with 56% indicating concern about data breaches. And passengers want clarity on who their data is being shared with (52%) and how it is used/processed (51%).
- 55% of passengers identified queuing at boarding as a top area for improvement.
- 41% of passengers identified queuing at security screening as a top priority for improvement.
- 38% of passenger identified queuing time at border control / immigration as a top area for improvement.
This exceeds the time that passengers want to spend on processes at the airport. The survey found that:
- 85% of passengers want to spend less than 45 mins on processes at the airport if they are traveling with only hand luggage.
- 90% of passengers want to spend less than one hour on processes at the airport when traveling with a checked bag.
IATA, working with industry stakeholders, has two mature programs which can support a successful ramping-up of aviation post-pandemic and provide travelers with the expedited experience they are demanding.
- IATA Travel Pass is a solution to manage the complex myriad of travel health credentials that governments require. The app offers a safe and secure way for travelers to check the requirements for their journey, receive test results and scan their vaccine certificates, verify that these meet the destination and transit requirements and share these effortlessly with health officials and airlines prior to departure and using e-gates. This will reduce queuing and congestion for document checks—to the benefit of travelers, airlines, airports and governments.
- One ID is an initiative that is helping transition industry towards a day when passengers can move from curb to gate using a single biometric travel token such as a face, fingerprint or iris scan. Airlines are strongly behind the initiative. The priority now is ensuring there is regulation in place to support the vision of a paperless travel experience. One ID will not only make processes more efficient for passengers, but also allow governments to utilize valuable resources more effectively.