Embraer almost doubles net firm orders in 2017

Embraer received 86 net firm orders for commercial aircraft in 2017, almost doubling the 45 net orders it logged in 2016. The airframer delivered 101 commercial aircraft in 2017, out of a total of 210 jet deliveries. Embraer had previously forecasted commercial deliveries of between 97 and 102 aircraft for the year. In the fourth […]

Lufthansa again selects sita to support its service center communication network

Lufthansa InTouch, responsible for managing customer service across the Lufthansa Group, has again selected SITA to manage its service center communication network and key infrastructure elements, ensuring that more than 11-million customers are connected to service agents every year. SITA, a long-standing partner to Lufthansa InTouch, will continue to manage and maintain its service center […]

Spirit Airlines CEO Will Step Down in 2019

Spirit Airlines Inc."™s chief executive officer said he"™ll stay in the job one more year before handing leadership of the deep discounter to its current finance chief, the company said Wednesday. Robert Fornaro, 64, who took over at the airline early last year following the ouster of its previous CEO, will cede the job to […]

Rosario airport new terminal – first phase

The project calls for building a new terminal measuring 11,500m2, which will be used for international flights. It is part of a wider plan to upgrade and expand the airport. The terminal building will have three floors and two passenger bridges. It will incorporate energy-efficient design technology such as high-performance thermal glass and heating systems […]

J.D. Power: JetBlue best for frequent-flier satisfaction

JetBlue Airway"™ frequent-flier program is the tops when it comes to customer satisfaction. That"™s according to J.D. Power, which rolled out its 2017 Airline Loyalty Program Satisfaction Study on Wednesday. While J.D. Power has rated airline customer satisfaction for years, the latest study is the group"™s first to look specifically at airline loyalty programs. "As […]

United shares sink 12% after CEO admits airline is in a ‘competitive hole’

United Airlines shares plunged 12% after CEO Oscar Munoz told investors the company has dug itself into «a little bit of a competitive hole.» During an earnings call Thursday morning, Munoz and other company executives faced a firestorm of questions from Wall Street analysts about the company’s performance. And, apparently, their answers did little to […]

United Airlines to cease transatlantic service from Shannon Airport

UNITED Airlines is to cease its transatlantic flight from Shannon Airport to Chicago"™s O"™Hare, it has been confirmed. The airline, which recently announced the suspension of its service from the airport to Newark, will cease the Chicago service in 2018 despite Shannon"™s "best effort" to convince it otherwise. The seasonal summer service was launched in […]

Air New Zealand Rides Airline Boom

Competition might have stiffened in the past year, but Air New Zealand has confirmed that the boom in airline profitability continues in this part of the world (and Qantas will add to that confirmation when it reports its 2016-17 figures on Friday). The Kiwi"™ favourite airline Wednesday reported its second highest profit on record – […]

Malaysia Airlines moves a step ahead in digital aviation

DIGITAL technology is changing how companies operate in the business industry not only in the country but also the rest of the world, and it will continue to do so at an even greater speed. In embracing the digital revolution, Malaysia Airlines recently launched its first in-house Innovation Lab, dubbed the iSpace, as it enters […]

Hawaiian Airlines is Handling Customer Service Inquiries Via Text Message

In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we"™re not there yet, so it"™s refreshing Hawaiian Airlines is going with an all-human approach. As some of its competitors use bots programmed with artificial intelligence to answer travel questions, […]