Latest Global Traveller Survey reveals increasing expectations for wellbeing and premium experiences
Airports Council International (ACI) World today has launched the Airport Service Quality (ASQ) 2024 Global Traveller Survey (GTS) report, revealing shifts in passenger expectations amidst a stabilizing travel landscape and an increasing demand for traveller wellbeing and premium experiences. For the fifth year, ACI World’s ASQ expertise in customer experience market research has been leveraged […]
Passengers Want Convenience and Technology to Improve Processes, Regional Preferences Diverging
The International Air Transport Association (IATA) released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritize convenience and speed. For a smoother travel experience, they are eager to use biometric identification and complete some travel processes before reaching the airport. «Passengers want flexibility and transparency when planning and booking travel, […]
Industry Makes Progress to Reduce Baggage Mishandling, New Survey Reveals
The International Air Transport Association (IATA) today released a global progress report on the implementation of baggage tracking. Focused on IATA Resolution 753, which requires tracking baggage at acceptance, loading, transfer and arrival, the survey of 155 airlines and 94 airports reveals that: 44% of airlines have fully implemented Resolution 753 and a further 41% […]
Convenience is Top Priority for Passengers Post Pandemic
The International Air Transport Association (IATA) announced the results of its 2022 Global Passenger Survey (GPS), showing that travelers top concerns for travel in the post-COVID crisis period are focused on simplification and convenience. “Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their […]
Cuéntanos tu experiencia en la Encuesta Global de Pasajeros de IATA
Como cada año, la Asociación de Transporte Aéreo Internacional (IATA por sus siglas en inglés) ha lanzado la Encuesta Global de Pasajeros 2022 (GPS). Esta iniciativa, que celebra su décimo aniversario y cuyos resultados se presentarán durante el Simposio Mundial de Pasajeros en noviembre, busca aportar información relevante sobre la experiencia de viaje de los […]
Cuéntanos tu experiencia en la Encuesta Global de Pasajeros de IATA
En su esfuerzo por ofrecer a los pasajeros aéreos un viaje fluido y personalizado, el sector de los viajes debe adaptarse continuamente a los cambios del mercado y a las nuevas tecnologías. En este contexto, la Asociación de Transporte Aéreo Internacional (IATA por sus siglas en inglés) lleva a cabo desde 2012 la Encuesta Mundial […]
Passengers Confident in Onboard Safety, Continue to Support Mask-wearing
The International Air Transport Association (IATA) reported that based on its latest passenger survey conducted in June, most air travelers are confident about the safety of air travel and support mask-wearing in the near-term. However, a majority are also frustrated with the “hassle factor” around COVID-19 protocols, including confusion and uncertainty about travel rules, testing […]
ACI Global Traveller Survey reveals half want to travel again soon
Airports Council International (ACI) World has today published its ASQ Global Traveller Survey which reveals half of those surveyed want to travel again soon which can be attributed to a strong level of confidence in the environment safety provided by airports and airlines. The survey found that 48% of travellers considered themselves likely to travel […]
What do Argentines think about the low cost airlines?
In July 2020 Flybondi, together with CIO Investigation, conducted a public opinion poll throughout the Argentine territory. The objective of this study was to know and understand the relationship between society and the low-cost airlines sector, the level of approval of the activity, and assess the positive impact generated by it in Argentina. #ArgentinaSays The […]
ACI introduces new Airport Service Quality questions related to COVID-19
Airports Council International (ACI) World has introduced new assessments on health and safety into its world-renowned Airport Service Quality Departures Survey in the wake of COVID-19. ACI’s Airport Service Quality (ASQ) programme is a global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. ASQ works with 400 airports worldwide to help […]
